Rental Policies

A quote request reserves nothing on its own. We review every request by hand and reply with availability and pricing, usually within one business day.

Your booking is confirmed when

• We have confirmed the items are available for your dates
• You have approved the quote in writing (by email or through the quote link we send you)
• The booking deposit has been paid

Changes to dates, times or quantities on a confirmed booking are subject to availability at the time of the change and must be agreed with us in writing.

Unless your quote says otherwise, rental periods are charged per day. A one-day rental covers a single calendar day; a multi-day rental is charged for each day the items are out.

A booking deposit of a deposit of the order total confirms your reservation. The remaining balance is due before delivery or pickup, unless we agree otherwise in writing.

We accept the payment methods shown at checkout and on your invoice. Where online payment is available, the balance can be paid through the secure link on your invoice.

Amounts and taxes

• All prices are quoted in Canadian dollars
• GST (5%) is added to the order total
• Delivery, setup, teardown, rush and other fees are shown separately on your quote and invoice
• The damage deposit is a hold, not a charge, and is shown separately from your rental total

A refundable damage deposit of the amount shown on your quote applies to your booking. It is a hold, not a fee: it is not part of your rental total and it is released after the items are returned and inspected.

How the hold works

• The hold is authorized when your booking is confirmed, or collected with the balance if you are paying by another method
• We inspect every item after it comes back
• If everything returns complete, clean and on time, the hold is released in full
• If an item is damaged, missing or returned late, we deduct the cost of repair or replacement and any late fees, and release the remainder
• We tell you in writing what was deducted and why

Releases are processed within a few business days of inspection. Your bank may take a few additional business days to show the release on your statement.

Plans change, so tell us as early as you can and we will do everything we can to help.

Our cancellation tiers

• 30 or more days before the event date: 100% refund
• Between 14 and 30 days before the event date: 50% refund
• Fewer than 14 days before the event date: 0% refund

Refunds are issued to the original payment method. A damage deposit hold is released in full on any cancelled booking unless an item was already damaged or missing.

Circumstances outside our control, including weather, do not change these tiers, but we will always work with you to move your booking to another date where we can.

We deliver across Regina, Saskatchewan. Delivery, setup and teardown are quoted separately from the items unless your quote states otherwise.

Delivery terms

We confirm delivery windows and fees with you before your booking is confirmed.

• We confirm the delivery window with you before the event
• Someone must be on site to receive the delivery, or give us written permission to leave the items in an agreed safe place
• Items must be repacked and ready for collection at the agreed pickup time
• If you choose to pick items up yourself, they must be transported safely and returned by the agreed time. Loss or damage in transit is your responsibility.

A few simple habits prevent almost every damage charge:

• Keep food, drink and open flame away from linens, drapery and paper goods
• Do not move, tape, staple or alter décor items, and keep tape and adhesive off painted or fabric surfaces
• Use balloons, inflatables and lighted items as instructed, and never leave them running unattended
• Do not attempt repairs yourself

You are responsible for the items from the moment they are delivered or picked up until they are collected or returned. Normal wear is expected and is not charged. Damage, loss and missing items are charged at replacement value, and those costs may be taken from the damage deposit.

Late returns affect the next booking, so a late fee applies: a per-item, per-day fee set out on your invoice. Tell us as early as you can if you need more time, because an agreed extension is almost always cheaper than a late return.

An extension must be agreed in writing before the originally scheduled pickup. If the items are reserved for another customer we may not be able to extend, and they will be collected as scheduled.

We collect the information you give us, such as your name, contact details, event details and payment information, to prepare quotes, deliver your order and keep our records.

What we do with it

• We use it to provide the rental service and to contact you about your booking
• We share payment details with our payment processor, and delivery details with the drivers serving your event
• We do not sell your information
• We keep records only as long as tax, insurance and legal requirements require, then delete them

Our booking platform is provided by Rentchee, which hosts this website and our booking records. See the Rentchee Privacy Policy at https://rentchee.ca/legal#privacy-policy for how the platform handles data. Contact us at test@striptest.example if you would like a copy of the information we hold about you, or to have it corrected or deleted.

If anything here is unclear, or you want to talk through your event before you book, get in touch:

• Phone: 306-000-0001
• Email: test@striptest.example
• Address: Regina, Saskatchewan

Strip Test Rentals may update these policies from time to time. The version published on this page when you book is the version that applies to that booking.